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Customer Services

Before contacting us, please read our Frequently Asked Questions section below


If you still have a problem  then please feel free to contact us at
Customerservices-at-theadultcoalition.com  (replace -at- with @ )




1. My logon doesn't work.


Our security software will track all login attempts to the network. If it detects multiple users using the same login, it will automatically change the password.


TAC2 members should click HERE to have the new password emailed to you.


TAC1 members should click HERE to have the new password emailed to you.


If you still have problems logging in then please email  (replace -at- with @ ) us immediately with your username, email address that you used to sign up with and the network you joined (ie TAC1 or TAC2)






2. I wish to cancel my account.

You can cancel a recurring subscription HERE




3. I cant play the movies on TAC2

All the video's on TAC are in Windows Media Format (.wmv) which is playable using Microsoft Windows Media player (included with Windows). Other players also support this format.

To make Windows Media Player your default player, open Media Player and select Tools, Options and select the File Types tab. Ensure that Windows Media File is fully checked.






4. I cant access the Live Shows


This is typically because of your firewall (there are also some known issues with the AOL browser). Try disabling your firewall temporarily whilst you access the Live Cam shows.

If you use the AOL browser then simply minimise/close it and access the site using Internet Explorer





5. I cant access the Bonus Networks


Your TAC username and password will not work on the bonus networks. If you are prompted for a username and password, this means that your security settings are conflicting with the access system.


Please make sure your cookies are enabled (in IE, select Tools, Internet Options, Privacy and set slider to low) and turn off any firewall or security software you are running. Close all browsers and re-open a fresh one.


If that doesn't work clear your browser cache and reboot your PC. If you still can't get in email membersupport@tandastudios.com with your TAC ccbill receipt and they will give you a manual pass to ChickPass at no charge or call them at 866-393-1197.




6. I get an error saying "My browser does not support inline frames.........." ?


First check which version of internet explorer 7 you have installed.


1 - right click top grey menu bar line and tick the menu bar option

2 - now you will have a menu bar option appear.

3 - click help - then click About internet Explorer

4 - A box appears telling you which version you have installed.

5 - make sure the version number is not below - 7.0.5730.11


If your version is lower than this one, you will have a bug in your software.

Either upgrade to the latest bug free version of Internet Explorer.




Try disabling the phishing option in your version.


1 - Click Tools

2 - Click Internet Options

3 - Select the advanced tab

4 - Scroll down to the Phishing Filter option and Disable it.


OR lastly you can get an IE6 emulator to view the site in.


Details of how to install and run this can be found here